Customer Service Ticketing: Now handles web form inquiries

23-Mar-2009 We've just added support so web form inquiries can utilize the new Customer Service Ticketing framework. This means regardless of whether your inquiries are coming directly via email or customers are filling in a web form on your website, you can have a consistent process for dealing with them. To take advantage of this enhancement go to Modules->Web Forms and choose any web form. Then from the Workflow drop down box choose the relevant Customer Service Ticketing account.

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