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Australian Data Center interruption - Sun (7/Jun) 11:30am AEST

12-Aug-2009 Our Australian data center provider Primus Telecom experienced a power outage yesterday (Sun 7/Jun) at approximately 11:30am AEST. This outage did *not* affect any sites hosted in our North American and European data centers. Due to this interruption, the operation of some Australian sites was interrupted and quickly restored as we failed over to our backup systems. However during this time some customers' access to the Administration interface of their websites was affected for a longer period, although their websites continued to operate as normal. This the first power outage that Primus Telecom have experienced in the last 5.5 years. It was caused by their monthly test of their UPS systems (uninterruptable power supplies). During the test, Primus failed over to their UPS successfully but when they switched back to main power, some power in data center was lost. We will review all our procedures in the coming days to ensure we minimize impact on customers sites should a similar outage occur in the future.
 


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