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Eclipse Lead Management Solutions

Lead Management is a term used in general business practice to describe methodologies, systems, and practices designed to generate new potential business clientele, generally operated through a variety of marketing techniques. Lead management facilitates a business's connection between its outgoing consumer advertising and the responses to that advertising. These processes are designed for business-to-business and direct-to-consumer strategies. The Eclipse customer management system allows you the power to effectively manage your online business easily and effectively.


  • Build any number of customer enquiry web forms without any programming.
  • Easily add your web forms to a web page hosted at Online Business Console or any other hosting company.
  • Use customizable business workflow's to setup notifications via email or SMS when customers enquire.
  • Use the Customer Report Generator to dice and slice your customer database.

Integrated Customer Database:

  • Grow your customer data based every time your customers enquire or interact with your website.
  • Keep a history of all past customer enquiries.
  • Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only).
  • Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only).
  • View on a per customer basis details on every action they've taken on your site.
  • Customize and extend the Customer Database to suit your business (All-in-One solution only).

Web Form Builder:

  • Build customer enquiry web forms without any programming.
  • Add any number of custom fields to your web form to suit your business.
  • Automatically captures and populates every enquiry in your customer database.
  • Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified. via email and/or SMS.
  • Report on web form submissions including custom fields and easily export to Microsoft Excel.
  • Allow customers to upload files within web forms.
  • Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only).
  • Allow refer-a-friend functionality within web forms.
  • Add Image Verification to web forms to stop spam submissions by bots.
  • Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only).
  • Automatically subscribe customer to a Secure Zone upon submission of a web form.
  • Easily add web form to any web page hosted at GB or elsewhere.
  • Customize the landing page customers see after submitting an enquiry.
  • Customize auto responder email sent to customers after they make an enquiry.

Lead Management Reporting:

  • Sophisticated customer reporting framework.
  • Filter on any system or custom field.
  • Save any report and run later.
  • Export any report to Microsoft Excel for further analysis.

Features Exclusive to All-in-One Solution:

 

Web Apps:

  • A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-nc-lick approach.
  • Create any number of web apps (web applications).
  • Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth.
  • Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
  • Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
  • Make any web app item secure.
  • Easily share and syndicate any web app items using RSS.
  • Allow customers to submit comments on any web app item.
  • Report on web apps and drill down to see item usage.
  • For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file.

Bookings:

  • Allow customers to book into events.
  • Automatically manage capacity.
  • Use inbuilt follow-ups framework to remind attendees of upcoming events.
  • Collect payments with bookings.
  • Customize the landing page customers see after booking.
  • Customize auto responder email sent to customers after they make a booking.
  • Sophisticated customer report generator to allow to generate and save booking-related reports.

POP Email:

  • POP3 email. Use with Outlook, Thunderbird or any other popular email program.
  • Web mail interface.
  • Unlimited Aliases for each mailbox.
  • Catch-all address.
  • Out of Office Auto Responder.
  • Mail Forwarding .

Other Features

 

SEO:

  • Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines.
  • Search engine feed also includes every catalogues and products (eCommerce only).
  • Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only).

Accessibility:

  • Web-based Admin.
  • FTP.
  • Import / Export options.
  • Work directly inside Dreamweaver using our plugin Triangle.
  • Extensive Web Services framework.

Administrative Tools:

  • Easily add and manage Users and Roles.
  • Customize granular permission levels for a role.
  • Create your corporate taxonomy and assign content to various categories for easier publishing.
  • Customize and extend the Customer Database to suit your business (All-in-One solution only).

Business Workflow Engine:

  • Create and Build Business Workflow's to automate follow-up.
  • Create single or multi-step workflow's.
  • Be notified via Email or SMS.
  • Set SLA's (Service Level Agreements).
  • Set duration and reminders for every step of the workflow.
  • Set escalation rules.
  • Setup 3rd party notifications to notify customers as you internally progress through a workflow.
  • Apply workflow's to customer enquiries, orders, bookings as well as for content approval.
The Online Business Console All-in-One solution is made up of the following lead-in plans Web Hosting v2eCommerce and Lead Management. In addition you also get access to Web Apps framework, Bookings and POP email.




Our Services

Website Design & Development.
Whilst we are able to design and build great looking websites we are always careful to listen to our clients and together we aim to develop an online business rather than just a website.
Content management System.
The ultimate all-in-one website management tool, simple to use with intuitive videos to walk you through each application. Create your own dynamic web pages, online shop and interact with your clients easily. Check out the full features or watch the slide show and video.
Search Engine Optimisation.
Get found on the web. We can arrange search engine campaigns guaranteed to 'up' your rankings, which will get you found from more search enquiries relevant to your business.
Email Marketing Suite.

Email Marketing is one of the most powerful avenues to channel your products and services. Pound for pound it is the quickest and cheapest action for interacting with existing and new customers

Customer Data Base.

Automatically stores customer details and enquiries which can all be accessed via your dashboard using the built-in customer management system. Here you have the ability to search, view, edit, customise and export the details.

Analytics Search Engine Suite.

Keep informed about who is visiting your website and the most popular search queries. Add Google Maps and arrange Adsense advertising campaigns.

If you would like any of the above simply Contact Us, or if you already have an existing website and you would like to take it  to the next level, we can simply Migrate it over to our NEW Advanced Web Hosting Software. You too will then have the tools for online success. So don’t delay, Contact Us today.

Looking for an additional income or career change? Why not join the Eclipse sales team and earn £££'s


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